FAQ

How long does shipping take?

Shipping times depend on the destination.

Europe: 4–10 business days  
United States & Canada: 9–16 business days  
Australia: 12–21 business days

Orders are processed within 3-10 business days before shipping.

How I can track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.

Can I return my order?

Yes, you can request a return within 14 days of receiving your order. The item must be unused and in its original condition.

To start a return, please contact us at support@mottus.co

Can I cancel or change my order?

Orders can be cancelled or modified within 12 hours after placing the order. Please contact us as soon as possible if you need assistance.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged product. We will help resolve the issue as quickly as possible.

Is checkout secure?

Yes. Our checkout is protected with SSL encryption to ensure your personal and payment information is safe and secure.